Discounts and refunds guidelines for AGS symposia and national courses

Member discounts

• Member discounts are not transferrable.
• Members who purchase a non-member ticket can request that their order be cancelled and they can then purchase a new ticket using their login.
• In the event of cancellation, substitutions are welcome, although members replaced by non-members, may be required to pay the difference in fee.

1 Day Courses

Cancellations more than 2 business days before the start of the course

• Full refund

Cancellations less than 2 business days before the start of the course

• $200 administration fee

Cancellations on the day or after the course

• No refund

Multi-day Courses

Cancellations more than 10 business days before the start of the course

• $200 administration fee

Cancellations less than 10 business days before the start of the course

• Fee equivalent to 1 day of the course, typically $495 for members and $695 for non-members

Cancellations on the day or after the start of the course

• No refund

Symposia

Cancellations more than 10 business days before the symposium

• Full refund

Cancellation less than 10 business days before the symposium

• $100 administration fee

Cancellations on the day or after the symposium

• No refund

Shipping returns

To return your product, you should mail your product to: PO Box 7, The Gap, QLD 4061.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact the National Secretary at [email protected] for questions related to discounts and refunds.